Quality Training Since 2001

Policies

 

Terms and Conditions

USE OF WEBSITE

By accessing this website, you warrant and represent to TeachUcomp, Inc. (referred to as “website owner”) that you are legally entitled to do so and to make use of information made available via the website.

TRADEMARKS AND COPYRIGHT

The trademarks, copyrights, names, logos and service marks (collectively “trademarks and copyrights”) displayed on this website are registered and unregistered trademarks of the website owner. Nothing contained on this website should be construed as granting any license or right to use any trademarks and copyrights without the prior written permission of the website owner. Any unauthorized use of trademarks and copyrights will be subject to legal action.

WARRANTIES

The website owner makes no warranties, representations, statements or guarantees (whether express, implied in law, or residual) regarding the website or its contents.

DISCLAIMER OF LIABILITY

The website owner shall not be responsible for and disclaims all liability for any loss, liability, damage (whether direct, indirect, or consequential), personal injury or expense of any nature whatsoever which may be suffered by you or any third party (including your company), as a result of or which may be attributable, directly or indirectly, to your access and use of the website and any information contained on the website. In particular, neither the website owner nor any third party or data or content provider shall be liable in any way to you or to any other person, firm or corporation whatsoever for any loss, liability, damage (whether direct or consequential), personal injury or expense of any nature whatsoever arising from any delays, inaccuracies, errors in, or omission of any information nor the transmission thereof, or for any actions taken in reliance theron or occasioned thereby or by reason of non-performance or interruption, or termination thereof.

CONFLICT OF TERMS

If there is a conflict or contradiction between the provisions of these website terms and conditions and any other relevant terms and conditions, polices or notices, the other relevant terms and conditions, policies or notices which relate specifically to a particular section or module of the website shall prevail in respect of your use of the relevant section or module of the website.

SEVERABILITY

Any provision of any relevant terms and conditions, policies and notices, which is or becomes unenforceable in any jurisdiction, whether due to being void, invalidity, illegality, unlawfulness or for any reason whatsoever, shall, in such jurisdiction only and only to the extent that it is so unenforceable, be treated as void and the remaining provisions of any relevant terms and conditions, policies and notices shall remain in full force and effect.

APPLICABLE LAWS

Use of this website shall in all respects be governed by the laws of the state of Michigan, U.S., regardless of the laws that might be applicable under principles of conflicts of law. The parties agree that the Michigan courts located in Ingham County, Michigan, shall have exclusive jurisdiction over all controversies arising under this agreement and agree that venue is proper in those courts.

 

Privacy and Security Policy

INFORMATION ABOUT YOU

We collect several types of information on our site. We collect “Personal Information”, which generally speaking is information that can be used to identify you individually (such as your name and address). We also collect “Aggregate Information”, which is information about use of our site, such as pages visited on our site. The information we collect depends on what services you use on our site.

USE AND SHARING OF YOUR PERSONAL INFORMATION

We will never rent, share, trade, sell or otherwise transmit your personal information to any third party unless required to do so by law. Your information will be used internally to process transactions and to communicate with you regarding your transactions and any subsequent offers.

ORDER SECURITY

TeachUcomp, Inc. realizes the importance of our customers having the same confidence using credit cards online as they do ordering by phone. We use industry-standard encryption (256 Bit SSL) to protect the confidentiality of the information you submit during checkout and ensure that your online purchase is safe with us.

Encryption is a process by which we use software to make your credit card number and personal information unreadable to others during the order process. TeachUcomp, Inc. currently uses industry-standard SSL (Secure Sockets Layer) encryption to protect your information. When you shop online with TeachUcomp, Inc., you can buy with confidence.

If at any time you feel uncomfortable providing personal information online, please feel free to call one of our sales representatives who will be happy to take your order over the phone. You may reach us toll-free in the U.S. and Canada at 877-925-8080 Monday-Friday 9-5 Eastern.

 

Return and Refund Policy

For physical products, you may return unopened merchandise within 30 days of your order date for a full refund, minus shipping and handling. Opened merchandise or orders after 30 days are not refundable. For digitally-delivered goods (including online subscriptions), no refunds are available.

Under the laws applicable in your jurisdiction however, you may qualify for a refund. For example, if you are using our services for yourself (instead of on behalf of a business):

  • If you reside in Denmark or the Netherlands, we’ll cancel your subscription with a one-month notice and refund any part of your subscription period remaining after such notice period.
  • Citizens of the European Union are entitled to a full refund during the 14 days after the subscription begins. Please note that this 14-day period begins when the subscription service starts. For example, if you signed up for a one-month free trial, the period begins on the first day of your free trial; so, there will be no fees paid as a refund.
  • If you made a purchase using Single Euro Payments Area (SEPA) direct debit, you’re entitled to a refund from your bank under the terms and conditions of your agreement with your bank. A SEPA direct debit refund must be claimed within eight weeks starting from the date on which your account was debited.
  • If you believe your situation warrants an exception, you may contact us to request an account review.

Each course page provides links to sample lessons and access to the classroom instruction manuals, allowing you to make an informed decision prior to purchase. If you would like a personal demo of one our courses, please call us toll-free at 877-925-8080 Monday-Friday 9-5 Eastern. One of our sales representatives will be happy to grant you access to the material for evaluation purposes.

 

Free Trial Promotional Terms

Offer is valid from the date of this message and is a credit that will be applied against the cost of a promotional trial of a new annual or monthly subscription for the identified TeachUcomp service. Offer valid only for members who have not previously used a similar promotional trial offer.

Subscribers are responsible for paying any amount that exceeds the promotional trial offer. The promotional trial offer is not transferable and may not be sold, shared, or bartered. TeachUcomp, Inc. may revoke this offer at any time for technical, security, or business reasons, including fraud prevention. One promotional offer per eligible subscriber. This promotion expires on the earlier of the date identified in the promotional offer or 12 months after TeachUcomp, Inc. first communicated the offer. All use of the service is subject to TeachUcomp, Inc.’s User Agreement and Privacy Policy. Void where prohibited or restricted by law.

In order to redeem this offer, you must register and provide your payment information to TeachUcomp, Inc. before the expiration date above. Services are sold on a subscription basis and are automatically charged to your payment method at the beginning of each subscription period. You will be charged the standard annual or monthly rate (presented to you before you subscribed) when your promotional trial period ends unless you cancel your TeachUcomp, Inc. subscription before the end of the promotional trial period. If you don’t want the subscription to continue or to be charged for the service, you must cancel it before the end of the promotional trial period. Thereafter, you must cancel the subscription before the end of the then-current subscription period to avoid being charged for the next subscription period. A notice period is not required for your cancellation. The subscription can be cancelled on the “Subscriptions Renewal” tab in the Account Dashboard.

Except for certain periods of time at the beginning of a subscription as specified in our refund policy, TeachUcomp, Inc. does not offer refunds on any fees and charges related to your account, including partially used periods. An exception we may consider is providing a refund when we’ve updated your payment information and there is good reason to believe you did not intend for an update to be made.

 

CPE Policies

RECORD RETENTION

It is the policy of TeachUcomp, Inc. to retain paper and electronic records of CPE Editions sold for no less than five years. These records are to include date(s) of purchase, contact information provided by the customer, completed exam answer sheets, exam scores, dates that certificates of completion are sent to the customer, instructor names and credentials, results of program evaluations, pilot test dates, intended participation population, how the sample was determined, names and profiles of sample participants and a summary of participants’ actual completion time.

GRADING POLICY

You must pass the final exam with a grade of 70% or higher in order to receive credit and a certificate of completion. If you fail the exam, you may re-take it for a fee of $10. All exams must be completed within one year of your receipt date.

REFUND POLICY

For Physical Products: You may return any unopened merchandise within 14 days of your order date for a full refund (minus shipping & handling). Opened merchandise or orders after 14 days are not refundable. For Digitally-Delivered Products: No returns or refunds are available. Download links expire in 72 hours.

PROGRAM CANCELLATION

TeachUcomp, Inc. does not intend to cancel any self-study programs.  However, due to an unforeseen circumstance, if a self-study program must be cancelled, TeachUcomp, Inc. will notify participants in writing at least 30 days prior to cancellation and a 100% refund will be granted.

COMPLAINT RESOLUTION POLICY

In the event that customers need assistance or have questions or complaints about TeachUcomp, Inc. CPE products, they may contact:

David Coscarella
President
1690 Watertower Place Ste 400
East Lansing MI 48823
877-925-8080
info@teachucomp.com

 

Online Payments

 

 

 

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