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Frequently Asked Questions

Course Specifics

Each course includes video lessons that play on your computer, printable instruction manuals and course transcripts that enhance the learning process, practice exercises to complete in your software to reinforce techniques, keyboard shortcuts for easy access, a practice exam with evaluative feedback (find out why your answer was right or wrong), a final exam, and a course certificate of completion.

It depends on the course and the individual student. For example, a course that is 10 hours of instructor "talk time" is the length of time it would take to watch each lesson from start to finish without stopping. Unless you are some sort of training rock star, that's probably not very realistic. You set the pace for your training and can go as quickly or as slowly as you like. You can pause, rewind and repeat lessons as often as you want. You can train for an hour a day, several hours at a time or even for two minutes when you need a quick answer to a question. The choice is yours.

Absolutely. You can sample several lessons from each course we offer. Simply select a course on the Course List page. Then, just click any of the available sample lessons with the syllabus to view them. If you prefer a personalized demo, please send us a message via our Contact Us page. One of our representatives will be happy to give you a tour of our courses.

No. Our courses will run on your computer even if you don't have the software installed. However, we strongly recommend you have the software so that you can practice after completing the course.

Our software courses run on both PC and Mac. The version of software taught is the PC version. Because the majority of our curriculum is menu-drive, much of the material will be the same. However, there are differences between PC and Mac versions (as well as between desktop and online versions) of software. We encourage you to view the sample lessons available on each course page to gauge the differences to determine if the course will meet your needs.

For online subscriptions, all that is required is a computer or mobile device with an internet connection, audio and an updated web browser. Digital download products require a minimum screen resolution of 1280x720. DVD-ROM products require a DVD-ROM drive. Our courses work on all versions of Windows and Mac.

Licensing and Training Options

Each online account or individual course is licensed for a single user. If you require multi-user accounts or network licensing, please visit our Enterprise Licensing page for details.

Absolutely. We offer discounts on multi-user accounts as well as network licensing options for corporate, government, educational and non-profit agencies. Please visit our Enterprise Licensing page for details.

The choice is yours! Here are some things to think about in making the decision that's right for you:

Online Subscriptions

Offer the most flexibility and affordability. With an online training account, you get access to ALL of our courses (including updates and new releases) during your subscription - for one low price! Your online subscription also allows you to access your training 24 hours a day from anywhere with an internet connection. You can choose a monthly subscription or an annual plan that saves you even more.

Individual Courses

Courses can also be purchased individually via digital download with one year online access included. The download is exactly the same content as online, but is instead downloaded and installed (and restricted) to a single device. The license to use the downloaded product does not expire.

Monthly online subscriptions renew automatically. Annual subscriptions do not.

Monthly online subscriptions renew each month until you cancel. There is no long-term contract and you can cancel at any time. When you cancel, you will have access to your account until the end of the current billing cycle. Refunds are not available once a subscription renews.

Yes. Online subscriptions (both monthly and annual) grant you access to our entire course catalogue for one low price - including course updates and new releases for the entire term of your subscription.

Placing an Order

We accept PayPal, as well as the following credit cards: Visa, MasterCard, American Express and Discover. We also accept corporate checks, money orders and purchase orders from approved organizations. For assistance in completing your order, you may reach us toll-free at 877-925-8080. Our customer service representatives are available Monday-Friday 9-5 Eastern.

Buy now with PayPal

Yes. Your personal and financial information is always safe with us. Our site is secured with a 256-Bit Extended Validation SSL Certificate. EV SSL Certificates are validated to the highest degree to provide consumer confidence in the identity of the web site operator. EV certificates enable secure connections, establish business identities, and assist in preventing fraud through a rigorous set of checks and validations previously unmatched with regular SSL certificate processes.

We will never rent, sell, trade, or share your personal information unless required to do so by law.

Online Payments

You may place your order via our secure online shopping cart. If you prefer, we are happy to take your order over the phone. You may reach our customer service representatives toll-free at 877-925-8080 Monday-Friday 9-5 Eastern.

Sales tax applies to Michigan, USA orders only. If you are a tax exempt entity please fax or email us your tax exempt license.

All orders ship within one business day via the United States Postal Service.

Standard Shipping:
United States: $4.95 in the Continental U.S. First Class Mail (4-5 business days).
International: $15. First Class International (8-14 business days). All duties and taxes are the responsibility of the buyer.

Priority Shipping ($15):
United States: 2-3 business days.
International: 8-14 business days. All duties and taxes are the responsibility of the buyer.

Express Shipping:
United States: 1-2 business days. Please contact us for a shipping quote.
International: Not available.

For physical products, you may return unopened merchandise within 30 days of your order date for a full refund, minus shipping and handling. Opened merchandise or orders after 30 days are not refundable. No refunds are available for digital download products or subscriptions after renewal.

Each course page provides links to sample lessons and access to the classroom instruction manuals, allowing you to make an informed decision prior to purchase. If you would like a personal demo of one our courses, please call us toll-free at 877-925-8080 Monday-Friday 9-5 Eastern. One of our sales representatives will be happy to grant you access to the material for evaluation purposes.

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